Privacy Policy

Last Updated: April 1, 2024

Welcome to concepthotel.am (the “Website”), owned and operated by Concept by COAF, a social enterprise. At concepthotel.am, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding the collection and use of your information.

By accessing or using Concepthotel.am, you agree to the terms of this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, please do not use the Website.

Information We Collect:

1. Personal Information:
   • When you make a reservation or interact with our services, we may collect personal information such as your name, contact details, payment information, and any other information provided by you.
2. Non-Personal Information:
   • We may collect non-personal information such as browser type, operating system, and IP address to enhance your experience and improve our services.

How We Use Your Information:

1. Reservation and Booking:
   • We use your personal information to process reservations, provide confirmation details, and communicate with you about your stay.
2. Customer Support:
   • Your information helps us respond to your inquiries, provide customer support, and address any issues or concerns you may have.
3. Improving Services:
   • Non-personal information is used to analyze trends, track user activity, and enhance our services, ensuring a better user experience.
4. Marketing and Communication:
   • With your consent, we may use your contact information to send promotional materials, special offers, and newsletters. You can opt out of these communications at any time.

Information Sharing:

1. Third-Party Service Providers:
   • We may share your information with trusted third-party service providers for purposes such as payment processing, data analysis, and marketing.
2. Legal Compliance:
   • We may disclose your information when required by law or in response to a legal request.

Your Choices:

1. Opt-Out:
   • You have the option to opt out of receiving marketing communications from us. You can do this by following the instructions in the communication or contacting us directly.
2. Access and Update:
   • You may access and update your personal information by contacting us. We will make reasonable efforts to accommodate your request.

Security:

We employ industry-standard security measures to protect your information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Changes to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices. The revised Privacy Policy will be posted on this page with the date of the last update.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy, please contact us at [your contact information].

Thank you for choosing concepthotel.am. Your privacy is important to us.